We understand the importance of your privacy. As a responsible data controller and processor, we are committed to maintaining the confidentiality of the information provided by our users. Our commitment to data protection & privacy and safeguarding your personal information is paramount, so we have created this Privacy Policy to outline how we handle and secure our users' personal information following all applicable global data protection laws. Our Privacy Policy includes Information on how we collect, use, disclose, transfer, and store any personal information you provide.

This Privacy Policy applies to any User (individual(s) or persons) who visits or interacts with our website or is interested in purchasing or inquiring about our products or services available through our website. For this Privacy Policy, “Client,” “You,” or “Your” shall mean User, and the terms "We," "Us," or "Our" shall mean Gentle Stretching. Please read this Privacy Policy in conjunction with our Terms and Conditions.

Note -

1. This Privacy Policy applies solely to those User(s) who visit and interact with our website or purchase or inquire about our products or services. It does not extend to third-party websites or products, even if they are linked to our products or services' websites. Users should be aware that the privacy practices of our business partners, advertisers, sponsors, or other linked sites may differ from this Privacy Policy. Users should review these third-party sites' privacy statements and policies before engaging with them.
2. This Privacy Policy is an essential component of our Terms and Conditions, and any capitalized terms not defined herein will have their ordinary meanings. By accessing or using our website and services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. Please refrain from accessing or using our website and services if you disagree.

"Personal Information" (P.I.) - Personal data is any information identifying a person, including their name, I.D. number, location, online identifier, or any other factor specific to their physical, mental, cultural, or social identity. Applicable laws may categorize additional information as personal data.

We gather data on how you use our services to improve them and offer better options. The kind of Personal Information we collect and the collection method will depend on how you engage with us. We may obtain the following Personal Information in the following ways:

• Personal Data: name, email, password, shipping address (where applicable), billing information and phone number.
• Financial Data: Billing address and type of payment information – We do not collect your payment details, payments are handled by our third-party payment services providers like Stripe and PayPal.
• Website Usage Data: includes Information about how you use our site, products, and services, as well as your geo-location information.
• Marketing and Communications Data: Includes your preferences for how you want to communicate with us, as well as how you wish to receive advertisements from us; please note that you can always opt out at any time from receiving future marketing communications by contacting – [email protected]
• Computer/Device Information: when you use a computer or a device to access our website, we use cookies to automatically collect, store, and use technical Information such as Search history, IP address, the browser or operating system, access times, and referring URL. If you're using a mobile one, we may also get Information about your mobile device, its settings, and your location.
• Regulatory Compliance purposes: To comply with our legal and regulatory obligations and internal policies, we may monitor and record your communications with us, including telephone conversations, where the law permits.
• Any other information you provide to us.

Note - To prevent fraudulent activities and ensure the safety of our users, we have put in place measures to protect their interests. By interacting with our website and providing Information, you guarantee that:

1. Your Information regarding yourself is complete, truthful, and accurate.
2. You confirm that you are authorized to provide us with this information and consent to our use of it, following our Privacy Policy and Terms and Conditions when you send any personal information concerning our website or services

We will only use your data fairly and reasonably with a lawful reason. We will use your data to conduct actions that align with the specific purposes for which you provided the Personal Information. We may process your Personal Information for the following purposes:

5.1 At our core, we prioritize the protection of our customers' privacy above all else, ensuring that their information remains confidential and is never shared. Nevertheless, we strive to enhance their experience by keeping our email subscribers informed about relevant products and services offered by select advertisers, aiming to provide valuable opportunities tailored to their interests.

Services Survey/Opinion Poll: To determine your satisfaction with our Services, we may also disclose your anonymized Information while asking a partner to develop an application, questionnaire, etc.

5.2 Categories of Personal Information Disclosed: In the last 12 months, we have disclosed the following categories of Personal Information for a business purpose to service providers who are restricted from using your Personal Information outside the scope of their services for us:

• Identifiers/Contact Information, disclosed to Data Analytics Providers and Cloud Data Storage Providers.
• Geolocation Data, disclosed to Data Analytics Providers.
•  Commercial Information used or disclosed to E-Commerce Platforms, Payment Merchants and Customer Service Providers.
• Internet/Electronic Activity is disclosed to data analytics providers and our website.
• Visual/Audio Information is disclosed to Security and Fraud Protection Service Providers.
• Inferences are disclosed to data analytics providers.

Use and Disclosure of Sensitive Personal Information: To the extent that we collect, use, or share "sensitive personal information," as defined in applicable California law, we limit our use or disclosure of sensitive personal information to permitted business purposes.

Our business is in British Columbia, Canada, with clients across North America, particularly the U.S.A. All information processed and stored on our website exists in the U.S.A. Your data is stored in our CRMs which is Keap, Checkout Champ, and Clickbank. We strictly adhere to Canada’s PIPEDA, the data privacy laws of the various states of the U.S.A., and applicable global data privacy laws. If you are located outside North America, we may transfer your Information to the U.S. and have put the necessary security measures in place to prevent unauthorized access, use, or loss of your data. Only authorized personnel (such as employees, agents, and contractors) who need to know the Information for business purposes will have access to it. They must comply with our confidentiality policies and will only process your data per our instructions.

If you are in the European Economic Area (EEA), Please note that the recipients may be in countries that do not provide a similar or adequate level of protection to that offered by the country where you reside. To the limited extent that it is necessary to transfer personal Information outside of your country of residence, we will ensure appropriate safeguards, such as standard contractual clauses under GDPR Article 46.2 or an adequate decision concerning the country at issue under GDPR Article 45. If you want further information regarding safeguards, please get in touch with us at – [email protected].

If you ever suspect that your account with us has been compromised or that your interactions with us are no longer secure, please notify us immediately via email at – [email protected].

We have taken reasonable steps to secure the personal Information in our control. Still, no security measures are guaranteed to be effective against all threats of unauthorized access or use of Personal Information. Our steps include physical, contractual, technical, and managerial safeguards to protect your Personal Information. However, security lies in your hands as well. You must guard against unauthorized access to passwords, computers, and other connected devices. Be sure to sign off when finished using a shared device and log out of our websites if you finish using them.

Neither this website nor our services are intended for children, and we do not collect personal Information about persons under 18. If you are under 18 or the equivalent minimum age in the relevant jurisdiction, please refrain from attempting to provide us with any Personal Information about yourself. If we learn that we have collected Personal Information from a child under 18 or an equivalent minimum age in the relevant jurisdiction, we will promptly delete that Information. If you know your child or an individual under 18 (or equivalent minimum age in the applicable jurisdiction) has provided their Personal Information through our website, please get in touch with us at – [email protected]. If we learn that we have received personal Information on a child under 18, we will delete that Information from our records and systems.

We respect your right to be informed of the purposes for collecting your personal information, request access to, correction of, erasure of, restriction of processing of your Personal Information, or to object to the processing of your Personal Information, as well as the right to portability under applicable law. In each case, these rights are subject to restrictions contained in applicable laws. If you want to exercise your Information rights, please get in touch with us at [email protected]. We will respond to your request as quickly as possible per applicable law.

Should you request access to a copy of your Personal Information, which we hold? In that case, your request will be handled as quickly as reasonably possible and, in any event, per applicable law.

EEA and Canadian Residents

Under the European Union General Data Protection Regulation and applicable Canadian privacy laws, you may have certain rights regarding your Personal Information, including:

i. Right to be Informed: You have the right to be informed of the purposes of the processing to validate your Consent.

ii. Right to access your Information: You have the right to confirm whether and how we use your Personal Information, why we use it, how long we keep it, and who we share it with. You also have the right to request a free copy of the Information we hold about you.

iii. Right to Correct/Rectify your Information: If you believe that we hold Personal Information about you that is inaccurate, misleading, or incomplete, you have the right to request that we correct/rectify that Information in our records.

iv. Right to Object/Withdraw Consent: Where you consent to our use of your Personal Information, you can withdraw your consent at any time by contacting us.

v. Right to complain to a supervisory authority: If you have any concerns regarding how we handle your Personal Information, please don't hesitate to contact us at [email protected]. We are always happy to assist you in resolving any issues you may have, and we will do our best to ensure that we address your concerns promptly and fairly.

However, if you feel unsatisfied with our response, you can complain to the data protection supervisory authority or privacy commissioner in your home country or jurisdiction.

EEA residents specifically have the following additional rights:

i. Right to portability: You can request a copy of your Personal Information, including sharing it with other entities.

ii. Right to request that we limit the use of your Information: You also have the right to request that our use of your Personal Information be restricted.

iii. Right to Erasure: You can request that we erase, delete and remove your Personal Information from our records.

U.S. State Privacy Rights

If you are a California resident, you may take advantage of the following privacy rights:

• Right to Know: You have the right to know what personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal Information we have collected about you.
• Right to Correct: You have the right to correct inaccurate personal Information that we may maintain about you, subject to appropriate verification.
• Right to Delete: Request that we delete any Personal Information collected from or about you. Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal obligation.
• Right to Opt-Out of the Sale or Sharing of Personal Information: You also may request to opt out of the "sale" or "sharing" of your Personal Information to third parties for their commercial use. If you opt-out, we will not share your Personal Information with such third parties to use for their purposes unless you later direct us to do so. To effect the opt-out or take advantage of your other rights above, please don't hesitate to contact us at [email protected].

US State Privacy Rights - Depending on your U.S. state of residence, you may have certain rights concerning your Personal Information, including:

• Right to confirm whether the controller is processing the consumer’s personal information and the Right to access such information.
• Right to correct inaccuracies in personal information
• Right to delete personal information
• Right of data portability
• Right to opt out of targeted advertising
• Right to opt out from the sale of personal information

In certain states, you also have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects on the consumer and appeal a decision regarding a denial of a request to exercise your rights.

To take advantage of your DSAR rights, please get in touch with us at [email protected]. You can also contact us by phone and SMS at our toll-free number (USA and Canada) to make such requests: +1 (888) 853-2443 (toll-free in the USA and Canada).

We must verify your identity before processing your rights where technically feasible based on the information provided. We value your privacy and will not discriminate regarding exercising your privacy rights. We will confirm receipt of your request within ten business days and respond within 45 calendar days after proper verification unless we need additional time, in which case we will let you know.

Should you exercise any preceding rights, we will not discriminate against you, including denying access to our products or services or restricting your access to products or services of a certain quality or price level.

Agent Requests: You may authorize someone to request privacy rights on your behalf (an authorized agent). Authorized agents must demonstrate that you've allowed them to act on your behalf. We retain the right to request confirmation from you confirming that the agent is authorized to make such a request or to request additional Information to verify the agent's status as your authorized agent. An authorized agent is prohibited from using a consumer's Personal Information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer's requests, for verification, or for fraud prevention.

If We ask for Information and you do not wish to give it to us, or if you want to withdraw Consent to the use of your Information, Gentle Stretching will explain the consequences based on the specific information concerned, including whether it is a legal or contractual requirement that we use such data. However, if We cannot collect the necessary Information from you, it may be difficult or impossible for us to provide our services through our website, app or otherwise. If you have any queries regarding the consequences of not providing Information or withdrawing your consent, please get in touch with us at [email protected] with the subject header - Withdrawing Consent.

To help make sure your Personal information is secure, we communicate our privacy and security guidelines to all Gentle Stretching employees and third-party processors; we also continuously train them and ensure they are bound with an equal or higher level of confidentiality agreements while strictly enforcing these safeguards within the company.

If you wish to contact us or have any questions or complaints concerning our privacy policy or how we handle your personal information, please get in touch with us at [email protected], and we will try to address your concerns swiftly and resolve any issues you might have.

For general inquiries about Gentle Stretching, please email submit a Ticket Request.

Gentle Stretching may update its Privacy Policy occasionally. When we materially change the policy, we will update the Privacy Policy on our Services.

This Privacy Policy was last updated on September 20th, 2024.